Patient Information

What to Expect at a Veterinary Appointment

Knowing the process for your first visit will help make the process more pleasant for both you and your pet.

Our Pet Care Philosophy

We proudly serve pet owners in Ruckersville. We are dedicated to providing state-of-the-art veterinary service to you and your pet with care and compassion.

We are passionate about preventive care, client education, and providing comprehensive medical care to Ruckersville pets.

Ruckersville Animal Hospital FAQs

Learn more about our office policies, payment options, and appointment booking by reading through our hospital FAQs.

• What types of payment options are available?

  Payment in full is expected when services are rendered or upon discharge of your pet. We accept payment by cash, check, Visa, MasterCard, Discover, and American Express.

• Are there payment plans available for my pet’s care?

  We are proud to offer CareCredit as a financing option. They offer an easy application process that will give you results in minutes.

• Will I be provided with an estimate of costs?

  We will provide a good-faith estimate of the cost of our services before treating your pet. However, unforeseen circumstances may arise that impact your final bill.

• Should I call ahead to book an appointment?

  Yes, please call ahead to book an appointment to ensure we have room in our schedule to see your pet. 

  We may be able to provide same-day urgent veterinary care for cats and dogs during our regular clinic hours. Please call ahead and our staff will provide you with further instructions. Note that we do not accept emergency cases or walk-in visits.

  Please allow 24-48 hours for a response to all appointment requests on our online form.  If you need a "same day" or more immediate appointment, please call the office directly to find out if we can provide urgent care.

  Book Your Next Appointment

• What is your appointment cancellation policy?

  If you need to cancel or reschedule an appointment, please let us know as soon as possible so that we can offer the space in our schedule to other clients.

• What types of animals do you treat?

  We take care of all small domestic pets such as cats and dogs, and exotic pets such as guinea pigs.

• Where can I purchase my pet's prescription and food?

  You can purchase all the medications and specialty food your pet needs either via our online store or our in-house pharmacy.

• What are the fees associated with an emergency visit?

  Once the staff and doctors have examined your pet, a treatment plan will be given to you to determine a treatment for your pet. 

  If further hospitalization, diagnostics, or surgery are required, a deposit may be required upfront, with payment in full due when your pet is discharged. 

• Can you help with my pet insurance?

  We’re happy to help you fill out pet insurance forms for your pet’s visit.

Pet Owner Resources

Here are some helpful links for your pet's health.